FAQ on USB Flash Drive

Based on the questions asked by our customers, the list of FAQ on USB Flash Drive is presented as below. If you do not find any answer to your question, please feel free to contact us.

Q 1:  What shipping methods do you use ? How long does it take to deliver?

A:  It depends.

If you choose Fulfilled by Amazon, the orders will be shipped by Amazon.  Please click HERE for more about the shipping time.

If you choose EnfainDirect, the orders will be shipped from Enfain warehouse in China. We use USPS ePacket for regular orders and DHL express for orders over US$300. Once shipped, a tracking No. will be offered and it could be tracked on WWW.USPS.COM  / WWW.DHL.COM. It takes about 10-15 work days on average to deliver USPS shipments and 4-6 work days for DHL shipments .


Q 2:  Can you print or engrave our logo on the USB drives? What is the MOQ?  Any extra charge?  Procedure and time schedule?

A:  Yes, we could print or engrave your logo on the USB drives. You may refer to page ” custom USB“.

  • MOQ :  Swivel – 100 pcs/SKU.  Card-50 pcs/SKU. Wood – 50 pcs/SKU.
  • No additional charge.
  • Procedure and time schedule:
  1. Please search ” enfain custom usb drive ” in Amazon searching bar.
  2. Order & Custom request communication: Please send LOGO designs ( EPS/PDF vector format) to us.
  3. Image proof: we will provide a digital image sample to customers for approval.
  4. Production:  3-5 work days for production once the digital sample is approved.
  5. Shipping:  4-6 work days for shipping by DHL.
  6. Feedback: Let us know how we did.

Q 3:  What is the warranty for Enfain® products ?
A:  
The warranty terms is presented in the product page. For the USB drives, we provide 12-month manufacturer warranty. If there is any defective order, please contact us freely.
 

Q 4:  Why should I purchase from Enfain if I can get from other cheaper sources? 
A:  

  • Quality warranty.  We believe : Quality is the ultimate request for each order.  Without quality assurance, there is no need for the order.
  • Service heart.  We process the orders and inquiries at the fastest speed as we are handling our own urgent orders / inquiries.
  • Continuous improvement towards the product quality, presentation and service. We are proud that we have so many regular customers who purchase our products again and again. We believe we have to improve all the time to reward our regular customers.
  • Fair prices.  Enfain ‘s price strategy is to provide ” what a valuable product I ordered “.  The price is ” cheap” but the quality IS NOT ” cheap ” at all. We do not compete on the prices to the cheapest, as there will be no happiness for the sellers and the buyers in the end.

 
Q 5:  Is there any other distributor of Enfain brand products aside of EnfainDirect on Amazon ? 
A: 
The answer is ” NO “. EnfainDirect is the sole distributor for Enfain brand products on Amazon.
 

 
Q 6:  Is there any discount if we order large quantity ? 
A:  We provide retail service at wholesale prices.
Literally the discount is already provided with the prices presented. What we strive to compete are the qualityservice and the happiness when our customers receive their orders. If you believe our prices are beyond your budget, please welcome to write to us. This is not a promise for a discount. Yet we will try our best to assist you.
 

 
Any other inquiries please feel free to send us message via Contact or email us cs@enfain.com. We will respond to you within 18 hours.