Solution: Format the flash drive as exFAT or FAT32
WARNING: Backup all your data before formatting. Formatting will erase all data on the memory device.
Formatting a flash drive to exFAT or FAT32 on a Windows computer
- Double-click My Computer, or Computer
- Right-click the drive letter associated with your memory device, then select Format
WARNING: Make sure you select the correct drive letter.
- Select a File systemtype. – exFAT
- Ensure “Quick Format” is checked
- Click Start.
Formatting a flash drive to exFAT or FAT32 on a Mac computer
- Open Disk Utility.
- In the top menu bar, go to View, and choose Show All Devices
- Select the upper level of the drive you would like to format and click the Erase button
- Choose how you would like to format the drive
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- Enter a Name for your drive
- Choose exFAT for the format
- Choose Master Boot Record for the Scheme
- Click Erase
- When finished, the drive will be formatted and repartitioned successfully. Click the Done button
